SHIPPING POLICY

Last updated: October 14, 2026.

Contact: snoutboundstore@gmail.com

1. Shipping Destinations

We offer international shipping to destinations available at checkout.

Some countries, regions, or addresses may be unavailable due to carrier coverage, customs restrictions, or other delivery limitations. If we cannot fulfill your order, we will contact you and refund any payment collected for the canceled items, including applicable shipping charges.

2. Order Processing

Our standard order preparation time is 3 business days after payment confirmation.

During this period, your order is prepared for dispatch. Processing time is separate from shipping transit time.

Business days are Monday through Friday, excluding applicable public holidays.

If an address issue or missing information prevents us from processing your order, we will contact you promptly.

3. Estimated Delivery Times

Our standard delivery estimate is:

• Order preparation: 3 business days.

• Shipping transit: approximately 9 business days after dispatch.

• Total estimated delivery time: approximately 12 business days after payment confirmation.

These estimates apply to available destinations unless a different timeframe is clearly stated at checkout.

Transit times may vary because of customs processing, local holidays, remote delivery locations, severe weather, or carrier disruptions. These estimates do not limit your rights concerning agreed delivery deadlines or deadlines established by applicable law.

If we become aware of a material delay, we will notify you and provide updated information. Where required by law, we will offer you the choice of accepting a revised timeframe or canceling for a refund.

4. Shipping Costs

Any shipping charges will be displayed at checkout before you complete your purchase.

If free shipping applies to your order, this will be shown at checkout.

5. Dispatch Confirmation and Tracking

We will send a dispatch confirmation to the email address provided with your order.

Where tracking is available, we will include the tracking number or instructions for checking your shipment. Tracking updates may not appear immediately after dispatch.

If you need help checking your order’s status, contact snoutboundstore@gmail.com.

6. Customs, Import Duties, and Taxes

International orders may be subject to customs clearance, import duties, taxes, or handling fees imposed by the destination country.

Any such charges collected by us will be shown at checkout. Charges not collected by us may be payable by the recipient only where permitted by applicable law and disclosed before purchase as required.

Where we cannot reasonably calculate a charge in advance, we will disclose that additional charges may apply. We will not require you to pay charges that applicable law makes our responsibility.

Customs processing may affect delivery times. This does not remove our obligations regarding delivery or your statutory rights.

7. Delivery Addresses and Order Changes

Please check that your delivery address and contact information are complete and accurate before placing your order.

If you notice an error, email snoutboundstore@gmail.com as soon as possible. We will make reasonable efforts to update the information before dispatch, but changes may not be possible once the shipment is in transit.

If an incorrect or incomplete address supplied by you results in additional delivery costs, we will explain any proposed charge and obtain your agreement before arranging a paid redelivery, where permitted by law.

We will cover costs arising from an addressing error on our part.

8. Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, contact snoutboundstore@gmail.com with your order number.

We will investigate with the carrier and provide updates. You will not be required to resolve the issue solely with the carrier or our supplier.

If your shipment is confirmed lost or delivery is not completed within the applicable contractual or legal deadline, we will provide the remedy required by law, which may include a replacement or refund. We will respect any legal right you have to choose the remedy.

A carrier investigation will not extend any mandatory deadline for providing a remedy.

9. Packages Marked as Delivered

If tracking shows your order as delivered but you cannot locate it, please check the delivery information and, where appropriate, with other household members or your building’s reception.

Contact us promptly if the package remains missing. We will investigate the delivery records and any available evidence.

A tracking status marked “delivered” does not, by itself, remove any rights you may have under applicable law.

10. Damaged or Incorrect Deliveries

Please inspect your order when it arrives.

If the package or product is damaged, or you receive an incorrect item, contact snoutboundstore@gmail.com as soon as reasonably possible. Where available, photographs of the product and packaging can help us investigate.

We will arrange the appropriate remedy under our Return and Refund Policy and applicable law. Reporting requirements will not limit your statutory rights.

11. Failed Delivery Attempts and Unclaimed Packages

If a delivery attempt fails, the carrier may provide instructions for redelivery or collection.

If a package is returned to us because it was unclaimed, refused, or could not be delivered, contact us to discuss the available options.

Any redelivery charges or refund deductions will be explained and applied only where legally permitted. No charge will be imposed where the failed delivery resulted from our error.

This section does not restrict your statutory cancellation or withdrawal rights.

12. Cancellations and Returns

If you wish to cancel before dispatch, contact us promptly.

If your order has already shipped, your applicable cancellation, withdrawal, and return rights remain available. Please refer to our Return and Refund Policy for instructions.

13. Consumer Rights

Nothing in this policy excludes or limits mandatory consumer rights or our legal responsibilities concerning shipment, delivery, refunds, or goods damaged or lost in transit.

Where applicable law provides more favorable protections, those protections prevail.

14. Contact

For shipping questions or assistance with an order, contact:

snoutboundstore@gmail.com