Política de reembolso
Contact: snoutboundstore@gmail.com
1. Scope and Consumer Rights
We offer a 15-calendar-day change-of-mind return period for physical products purchased from our store.
This policy supplements your mandatory rights under the law applicable to your purchase. It does not exclude or limit statutory guarantees, cancellation or withdrawal rights, or rights relating to faulty, damaged, incorrect, undelivered, or misdescribed products.
Where applicable law provides longer periods or more favorable protections, those provisions will prevail.
2. Return Request Period
You may notify us of your decision to return a product, without giving a reason, within 15 calendar days starting on the day after you receive it.
If products from the same order are delivered separately, this period starts on the day after you receive the last product.
After notifying us, you have 14 calendar days to send the items back, unless we arrange collection, agree to a longer period, or applicable law requires a different procedure.
The 15-day period applies exclusively to change-of-mind returns. It does not limit claims for defects or other failures to comply with the contract that are subject to different statutory periods.
3. How to Request a Return
Email snoutboundstore@gmail.com with your name, order number or other proof of purchase, and the products you wish to return.
To exercise a statutory cancellation or withdrawal right, you only need to clearly communicate your decision through a method permitted by applicable law. You do not need our prior approval to exercise that right.
You may also use any electronic cancellation or withdrawal mechanisms required under applicable law.
4. Return Address and Instructions
The return address for your order will be provided by email when we handle your request.
Please contact us before shipping so we can provide instructions and confirm the correct destination. Do not send products to the manufacturer or the sender’s address on the package without first confirming the destination with us.
This contact is intended to organize the return and does not constitute a prior approval requirement for exercising statutory cancellation or withdrawal rights.
A delay on our part will not invalidate a request submitted on time or prejudice your rights. If we delay providing necessary instructions, we will extend our commercial return shipping deadline accordingly.
5. Condition of Returned Products
You may inspect a product as reasonably necessary to establish its nature, characteristics, and functioning.
Please include its accessories and components when returning it. Use the original packaging where possible, or suitable protective packaging to prevent damage during transportation.
Missing original packaging does not automatically invalidate your statutory rights.
Only where permitted by law, we may deduct an evidenced reduction in value caused by handling beyond what is necessary to inspect the product. We will explain the reason for and amount of any deduction.
We do not charge restocking fees. These conditions do not exclude rights relating to faulty products or failures by the seller to fulfill its obligations.
6. Return Shipping Costs
For change-of-mind returns, you are responsible for direct return shipping costs only where permitted by applicable law and where this obligation was disclosed before purchase.
Where a return must be shipped to another country, we will disclose this before purchase, together with any cost information required by applicable law.
Where the law requires the seller to cover return costs, we will cover those costs and coordinate the return. This includes the exercise of Argentina’s statutory withdrawal right where applicable.
If a product is defective, arrives damaged, is incorrect, or does not match its description, we will cover the reasonable and necessary return costs for which we are responsible. Please contact us to arrange shipping or collection.
We will not deduct any costs where doing so is prohibited by applicable law.
7. Defective, Damaged, or Incorrect Products
If you discover a problem, contact us as soon as reasonably possible at snoutboundstore@gmail.com.
We may request a description, photographs, or other reasonable information to assess the issue, without creating unjustified barriers to exercising your rights.
Depending on the issue and applicable law, you may be entitled to repair, replacement, a price reduction, cancellation of the purchase, a refund, or another legally available remedy. We will respect any legal right you have to choose the remedy.
These rights are not limited to our 15-day change-of-mind period. We will not require you to resolve your claim directly with our manufacturer or supplier.
8. Refunds
For eligible returns, we will refund the amount paid for the returned products, subject only to legally permitted and justified deductions under this policy.
If you return your entire order because you changed your mind, we will also refund the cost of the least expensive standard delivery option we offered at the time of purchase. Additional charges for express delivery or other upgraded services will be refunded where required by law.
For partial returns, we will refund delivery costs where required by applicable law.
We will issue refunds without undue delay and within 14 calendar days of receiving your return or cancellation notice, or sooner where required by law.
Only where legally permitted, we may withhold the refund until we receive the products or evidence that you have sent them back, whichever occurs first. We will not withhold a refund where the law prohibits this.
Refunds will be made to the original payment method unless you expressly agree to another method at no additional cost. We will not require you to accept store credit instead of a refund to which you are entitled.
We will notify you when we issue your refund. Your bank or payment provider may need additional time to display it in your account.
9. Pending Refunds
If you have received our refund confirmation but the refund has not appeared, check the transactions for your original payment method.
You may also contact your bank or payment provider about their processing times.
If you need assistance, email snoutboundstore@gmail.com so we can check the refund status and provide available information to help trace it. You do not need to complete these other checks before contacting us.
10. Cancellations and Delivery Problems
If you wish to cancel an order before dispatch, contact us promptly. If it has already shipped, you retain any applicable return or withdrawal rights.
If an order does not arrive, is lost, or exceeds applicable contractual or statutory delivery deadlines, contact us. We will investigate and provide the appropriate remedy, including a refund where required.
Where the law requires your consent to a revised shipping date, we will offer you the choice of accepting the delay or canceling for the appropriate refund.
11. Sale Items
Products purchased on sale or with a discount are covered by this policy and retain the same statutory rights as products sold at full price.
12. Gifts
For purchases intended as gifts, refunds will be made to the original payment method.
We may offer alternatives, such as store credit, only with the appropriate consent and without limiting mandatory rights.
13. Exchanges
To request a voluntary exchange, email snoutboundstore@gmail.com. Availability will depend on stock and the arrangements we agree upon.
Any applicable costs will be disclosed before the exchange is confirmed.
This does not affect any right to replacement or another remedy arising from a defect or failure to fulfill our obligations.
14. Contact
For questions, returns, cancellations, exchanges, or complaints, email:
This contact method does not restrict your use of other channels or any rights available under applicable law.